The history of the company Eisvogel GmbH & Co. KG goes back to the year 1964, when the father of the current managing director Hubert Bernegger started fish farming. Today, Eisvogel sells deep-frozen, fresh and smoked salt and fresh water fish. In order to meet the high standard for quality and freshness and to organize all business processes just as managing director Hubert Bernegger imagines them for his expanding company, Eisvogel has been relying on the industry-specific business IT solution by CSB-System AG for many years.

Apart from the entire wholesale and retail sector, Eisvogel also makes deliveries to restaurants, caterers and hotels. This entails that the fish specialist has to develop solutions for numerous complex requirements in cooperation with CSB-System AG. In the past, for example, field employees were often not able to quickly check the stocks of a specific product when onsite at the customer. Nor could they always determine the correct price. “This is now a thing of the past. In close cooperation with CSB-System specialists we managed to create a pragmatic field service solution which considerably simplifies order entry at the customer!” states Hubert Bernegger.

The field service solution is now reduced to essential functionality. Field employees have a laptop with which they can quickly and easily dial into the central system using a SSL/VPN connection. They have online and real-time access to the required information, e.g. when a delivery will be available and in which quantity. This has the advantage that any promises regarding availability and delivery date can be fully kept – a crucial competitive advantage in a market that expects absolute freshness. Mobile Enterprise Resource Planning (M-ERP®) offered by the industry-specific CSB-System solution makes this possible.